Dialer (located in Houston NOC)

Database server (located in Manipal) queries the telephone numbers based on the time zone, the previous history of the call etc. for better connects and lead penetration

Passport 7480 for multiplexing Data and Voice over the IPLC link has features like 8: compression ratio for Voice. The WAN protocol is Frame Relay for data transfer with utmost accuracy and minimum error rate

Meridian –Option 11C Voice-switching device and EPABX (also from Nortel Networks). Telephones terminate over the Meridian which intern route the voice on to the passport

Nortel Baystack 420/24T switches with 24 ports each and a bandwidth of 100 MBPS to each of the 240 terminals. The switches are incorporated with Giga bit ports for direct communication with the servers. The switches are stacked with Giga bit stacking cables